Privacy Policy

Last Updated: July 20, 2023

This Privacy Policy explains how NEO-X AI ("we," "our," or "us") collects, uses, and protects your personal information when you use the NEO-X AI Chatbot Service ("the Service"). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Service.

1. Information We Collect

(a) Personal Information: When you use the Service, we may collect certain personal information that you voluntarily provide to us, such as your name, email address, contact details, and any other information you submit while interacting with the chatbot.

(b) Usage Information: We may automatically collect certain information about your use of the Service, including IP address, browser type, operating system, and device information. This information helps us improve the Service and provide a better user experience.

1. How We Use Your Information

(a) Providing the Service: We use the information you provide to deliver the Service and respond to your inquiries and requests.

(b) Improving the Service: We analyze the usage data to understand how users interact with the chatbot and to enhance its performance and functionalities.

(c) Communication: We may use your email address to send you important updates, notifications, and marketing communications related to the Service. You can opt-out of marketing communications at any time by following the instructions in the email.

(d) Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

1. How We Share Your Information

(a) Service Providers: We may share your information with third-party service providers who assist us in operating the Service and providing support services.

(b) Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

(c) Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.

(d) Consent: We will obtain your consent before sharing your information with third parties for marketing purposes.

1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us.

1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights or have questions about your data, please contact us using the contact information provided below.

1. Third-Party Links

The Service may contain links to third-party websites or services that are not controlled or operated by NEO-X AI. This Privacy Policy does not apply to such third-party websites or services. We recommend reviewing the privacy policies of those third-party sites or services before providing any personal information.

1. Children's Privacy

The Service is not intended for use by individuals under the age of 18. If you are a parent or guardian and believe that your child has provided personal information through the Service, please contact us, and we will take appropriate steps to remove that information from our records.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. The updated version will be posted on this page, and the revised date will be indicated at the top. We encourage you to review this Privacy Policy periodically.